Privacy &
Transparency.
IGL is committed to the responsible stewardship of every data point entrusted to us — from first mile to final delivery.
Zero Leakage
All client data is stored in isolated vaults. IGL enforces strict zero-trust policies for manifest and identity data.
Legal Compliance
Governed by PDPA (India), GDPR (EU), and ISO 27001 standards across 40+ operational jurisdictions.
Total Visibility
Clients retain complete audit rights over what data we hold, how it is processed, and who accesses it.
Data
Acquisition
IGL collects information necessary to provide end-to-end logistics services and maintain operational transparency across three primary categories:
Client Identity
Legal name, GST/TIN identifiers, authorized signatory credentials, and KYC documentation.
Cargo Metadata
HS codes, declared value, gross weight, and hazardous goods declarations.
GIS Telemetry
Real-time GPS coordinates of fleet assets and estimated time-of-arrival calculations.
Enterprise-Grade
Data Protection
All data at rest is encrypted using AES-256-GCM. Encryption keys are rotated quarterly via a Hardware Security Module (HSM).
Retention
Protocols
| Category | Period |
|---|---|
| KYC & Contracts | 7 Years post-termination |
| Shipment Records | 5 Years post-delivery |
| GIS Telemetry | 90 Days rolling |
| Financial Trans. | 8 Years (Statutory) |
Your Rights &
Redressal
Access & Portability
Request exports in JSON/CSV format.
Erasure & Deletion
Request removal of non-essential data.
Privacy Compliance Officer
Arjun Mehta · Registered Grievance Officer
Grievance Escalation: If your concern is unresolved within 30 days, you may escalate to the Data Protection Board of India (DPBI) under the DPDP Act, 2023.