Terms of
Service.
The legal standards governing our partnership. We ensure transparency in every shipment contract.
Governing Law
All contracts are governed by the laws of India, specifically the Carriage by Road Act, 2007.
Punctuality
Our 'On Time Service' motto is a commitment, subject to standard force majeure and safety protocols.
Dispute Resolution
Arbitration handled in Mumbai/Vapi jurisdictions to ensure swift legal closure for both parties.
Service
Engagement
By booking a shipment with IGL, the Client agrees to the following operational parameters regarding fleet deployment and documentation.
Deployment Guarantee
Mobilization of associate fleet (up to 1,500 trucks) occurs within 36 hours of a confirmed booking.
Cargo Declaration
Client must provide accurate HS Codes, weight, and volumetric dimensions. Discrepancies may lead to re-pricing.
Paperless Workflow
Digital signatures and cryptographically hashed documents are considered legally binding for all logistics contracts.
Liability &
Claims Protocol
IGL maintains comprehensive carrier liability insurance. All claims must be reported within 48 hours of delivery confirmation.
Payment &
Demurrage
| Charge Category | Policy |
|---|---|
| Freight Charges | Payment as per contracted credit cycle (Standard: 15 Days) |
| Detention | Applicable after 24 hours of vehicle reporting at site |
| Waiting Charges | Standard LCV/Truck rates apply per 24-hour cycle |
| Cancellations | Mobilization fee applies if cancelled within 12h of dispatch |
*All rates are exclusive of GST and other statutory levies unless specified.
Contractual
Redressal
Our management is directly accessible for crisis handling and contractual disputes to ensure "On Time Service" remains uncompromised.
Legal & Compliance Dept
For Contractual Inquiries and Vendor Empanelment